Learning outcomes of the course
Students will know the elements of the marketing mix and understands the importance of customer relationship thinking and customer satisfaction as a part of profitable business operations. Students will be able to perform the analysis and planning of marketing as well as understands basic relationship marketing.
Course contents:
Elements of the marketing mix
Pricing decisions as a competitive tools
Marketing process and analysis
Marketing planning
Relationship marketing
Customer service relationship development and profitability
Pricing decisions as a competitive tools
Marketing process and analysis
Marketing planning
Relationship marketing
Customer service relationship development and profitability
Credits: 3
Teaching and Learning Methods
- Lectures, Presentation, and Research Assignments
- Opettaja: John Wideman