How to maximise customer value and in turn achieve a sustainable competitive advantage? Supply chain management (SCM) is the active cross-sectional management of the flow of goods and services from the point of origin to point of consumption.

This course is an introduction to the supply chain concept and an opportunity to explore the management of supply chains to improve an organization's overall supply efficiency. The course also helps participants to deepen their understanding of the key essence about and strategic relationships in the value delivery network. Through this course, participants will learn the different kinds of networks and their significance in business life, how to coordinate them more effectively in order to achieve strategic goals of the company. The participants will also understand the underlying logic of different types of strategic nets, learning and knowledge transfer within the network, potential sources of conflict and conflict resolution strategies.

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